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Six

Sigma

Image by Helloquence

What is it? 

Six Sigma is a methodology to improve business processes to increase performance and decrease defects. Some people refer to this management process as "lean Six Sigma" which is a philosophy of improvement that values prevention over detection of defects. Six Sigma reduces process variation and focuses on control, but lean reduces waste and focuses on standardization and flow. Both work to improve quality, cost, etc for customers.  

Methodology

DMAIC​

Data-driven and used to improve existing services/products for customer satisfaction 

 

​

1. Define

2. Measure

3. Analyze

4. Improve

5. Control 

DMADV​

Design for Six Sigma process is used to design or redesign a different process of product manufacturing or service delivery 

 

1. Define

2. Measure

3. Analyze

4. Design

5. Validate 

Goal​

To deliver near-perfect goods and services for business transformation to achieve optimal customer satisfaction 

5 Key Principles

 

1. Customer Focus 

2. Measure Value and find problem

3. Eliminate variation and defects

4. Continuous improvement

5. Ensure flexible ecosystem

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