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Pros and Cons

Image by Bram Naus

CQI

Pros

  • improved efficiency

  • increased productivity

  • improved morale and engagement

  • customer satisfaction 

Cons

  • incremental improvement

  • stifled innovation 

  • inadequate implementation 

  • requires entire organization to change

TQM

Pros

  • cost reduction 

  • customer satisfaction

  • defect reduction 

  • increased employee morale

Cons

  • long term process

  • expensive to implement

  • discourages creativity

  • demands cultural change

6 Sigma

Pros

  • customer satisfaction 

  • improve efficiency and accuracy

  • reduces operational costs

  • improves compliance

Cons

  • customer focus to the extreme

  • rigidity and bureaucracy issues

  • delays and stifled creativity

  • costly for small businesses

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