Managementand Employee Roles
What is it?
There can be conflict between any two or more parties in the workplace. It is up to the employee to handle everyday conflict in a respectful and peaceful way using training and personal tools. Sometimes however, conflict can not always be solved in a positive manner between the parties. It is up to management to interfere once things have gotten out of hand or if they have been approached with complaints. It's up to management to respectfully mediate in a non-biased manner and help find a solution that everyone will be okay with.
The Employee Role
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try to resolve the conflict before approaching management for help
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take initiative and get conflict resolution training
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focus on behaviors and consequences of the behavior, not on the person
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if the problem cannot be solved respectfully between the two parties, get help from managment or a third party mediator
Management Role
If approached for help:
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understand the nature of the conflict
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listen to both sides nonjudgementally
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don't pick a side
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maintain open communication
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nip sarcasm in the bud
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don't be condescending
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lead by example
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work out a solution, togehter
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make an action plan with each party
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monitor and evaluation by following up and checking in